Faq

Getting started with Causabet: accounts and verification

New to Causabet? Create your account in minutes and start exploring games, promotions, and live play. Here’s how to set up and stay secure.

Create your account by clicking Sign Up on the homepage. Provide your name, email, date of birth, and a strong password; you’ll also agree to the terms of use.
Age and identity: you must be at least 18 years old. To keep play safe and compliant, we verify identity and address as part of our KYC process.
One account rule: each member may have a single active account. If you suspect another person knows your details, contact support right away.
Forgot your password? Use the Forgot Password link, enter your registered email, and follow the secure reset steps.
What about security? You can enable Two-Factor Authentication (2FA) in Security Settings for an extra login and withdrawal layer.
Change personal details: you can update most information in My Profile; some changes may require re-verification for security.
Close your account at any time by contacting our support team. They’ll guide you through the closing steps.

Funding your Causabet account is quick, with several methods and clear rules to protect you and your funds.

Deposit methods: choose Local Bank Transfer, a payment gateway, or Cryptocurrency. Follow the on-screen steps to complete a deposit; your Main Wallet balance updates once the transaction is verified.
Transfer to play: to place bets, move funds from your Main Wallet to the Game Wallet of the provider you’ll bet with.
Deposit steps vary by method, but generally you select the method on the Deposit page, enter amount, confirm, and wait for final credit.
Withdrawal steps: go to Withdraw, enter the amount, and provide a bank or crypto wallet to receive funds. The minimum withdrawal amount applies per method.
Processing times and charges: Causabet does not charge for deposits or withdrawals, but some methods may incur third‑party fees. Processing times are usually quick (often within minutes) but can vary with providers and banking networks.
Safety and receipts: never deposit from someone else’s account. If you see unusual activity, contact support right away. Withdrawals may require additional verification if activity looks unusual, or if the deposit hasn’t been fully wagered.
Wallet structure: you’ll see a Main Wallet and, for some games, a Game Wallet. Move funds as needed to start playing and keep winnings accessible for withdrawal according to the rules above.

Understand how bets work and how we keep play fair and safe.

Minimum bets: the smallest stake depends on the game or table. Check the on‑screen limits before you bet.
Game errors and refunds: if a live dealer game glitches, the round may be paused and resolved; if unresolved, the round may be cancelled or refunded. For sports bets, results are updated to reflect the latest official outcome.
Turnover (wagering): turnover is the total amount you have bet, counted when bets win or lose. Draws do not count toward turnover. Turnover often applies to bonus wagering requirements.
Security basics: use a unique, strong password and enable 2FA for extra protection. If you suspect any account compromise, change your password immediately and contact support.
Responsible gaming: set personal limits, take breaks, and use self‑exclusion tools if needed. If you need help, reach out to our support team or consult the Responsible Gambling resources available in your account area.

Our VIP program rewards consistent players with accelerated benefits and exclusive perks as you deposit more over time.

Automatic upgrade: once you reach the required deposit level within the target window, your VIP tier is upgraded instantly and you begin enjoying the perks immediately.
Keeping your tier: your tier is reviewed periodically. If you haven’t met the deposit threshold for your current tier in the last six months, you may be downgraded to the tier that matches your recent activity.
What you gain: higher withdrawal limits, faster processing where available, personalized offers, and dedicated support—activated as soon as you qualify.
Questions and help: if you’re curious about your current tier, the perks you can claim, or how to reach the next level, just contact our support team for clarity.